Privacy Policy

Who we are

Effective Date: 01-Sep-2025
Website: www.bioactive-solutions.com
Company Name: Bioactive Solutions
Jurisdiction: Kingdom of Bahrain

1. Introduction

Bioactive Solutions respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with:

  • Bahrain Personal Data Protection Law (PDPL) 2018
  • General Data Protection Regulation (GDPR) (EU) 2016/679
  • Other relevant international privacy standards.

2. Information We Collect

We may collect the following information when you use our website or purchase our products:

  • Technical data (IP address, browser type, device, cookies).
  • Personal details (name, address, email, phone number).
  • Payment information (processed securely through third-party providers).
  • Order history and preferences.

3. How We Use Your Information

Your information is used for:

  1. Processing and delivering your orders.
  2. Managing customer accounts and support.
  3. Improving website performance and user experience.
  4. Sending order updates, promotions, or newsletters (with consent).
  5. Complying with legal and regulatory obligations.

4. Cookies & Tracking Technologies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

5. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

  • Contract necessity: to fulfill your purchase orders.
  • Legal obligations: compliance with Bahrain law (e.g., tax records).
  • Legitimate interest: improving services and security.
  • Consent: for marketing emails and cookies (you may withdraw consent at any time).

6. Sharing of Information

We do not sell or rent your data. We may share limited personal information with:

  • Payment processors (e.g., banks, online payment gateways).
  • Delivery partners for shipping.
  • IT and hosting providers to maintain website functionality.
  • Government authorities when required by law.

All partners are bound by confidentiality and data protection agreements.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes described above.
  • Comply with legal obligations (e.g., financial reporting).
    After this period, data will be securely deleted or anonymized.

8. Your Rights

Under GDPR and Bahrain PDPL, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to processing.
  • Request data portability (transfer to another service).
  • Withdraw consent for marketing communications.

To exercise these rights, contact us at: info@bioactive-solutions.com

9. Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Effective Date.”